iTWire – What your IT dept wish you knew about requesting support

A great article on how to request support from iTWire.

“Why won’t the help desk just help us?” says many an office worker about their internal IT support. Yet, IT is similarly lamenting, “Why can’t the user just log a ticket properly?”. Never before has “help us help you” seemed so strained. Let me break away the tension and reveal just what your IT department wish you knew about logging a support request.

via iTWire – What your IT dept wish you knew about requesting support.

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