Broadband users are two- screen champs | The Australian

Broadband users are champions of the second screen, with three out of four people with home broadband surfing the internet while watching TV according to a study.The global study by telecommunications analyst Ovum found that more than half of people using an internet connection while watching TV used it to chase up further information on the content they were viewing.”38 per cent said they use the net to discuss the TV program on social networking sites such as Facebook, an element of the so called ‘social TV’ phenomenon,” the report said.

via Broadband users are two- screen champs | The Australian.

How to help users with Problem Steps Recorder.

I spend a lot of time helping people fix their IT problems but I’m located in central Australia and I have the majority of my users in the eastern states as well as users internationally. There are a few tools that I use that makes the task of getting people back up and running on their systems easier and quicker.

The first this to know is what the problem is. And that’s where Problem Steps Recorder comes in.

How do I use Problem Steps Recorder? You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click called a screen shot. Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.

via How do I use Problem Steps Recorder?.

This tool gives the user the ability to replicate the problem and send me the details. Neither of us need to be on the phone for hours trying to explain what the computer is doing and I can see exactly what happened to cause the problem. Miscommunications are eliminated and I’m in a much better position to give them the right advice first time.

Problem Steps Recorder is available on Windows 7.

Toby

Global Spam Volume on the Decline, Report Shows

Hey, here’s some good news: it looks like spam is on the decline. According to Symantec’s latest State of Spam and Phishing report, the volume of spam and junk mail in circulation around the world has been decreasing steadily since August, and dropped noticeably around Christmas. No one has a concrete explanation for the drop-off, but Symantec’s Eric Park suggests that the demise of major botnets may have played a role.

The notorious Rustock botnet, for example, virtually disappeared after December 25th. Once the most powerful botnet in all the land, Rustock now accounts for less than 0.5-percent of all the world’s spam. Two other big-time botnets, the Lethic and the Xarvester, have also gone mysteriously quiet in recent weeks. So, why did these botnets suddenly stop spamming? No one knows. But, until they start up again, we should all enjoy our (relatively) clean inboxes while we can.

via Global Spam Volume on the Decline, Report Shows.

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